All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at charlesorange.store@gmail.com to obtain a Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return seven (7) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Commissioned artwork
● Graphic Design work
● Any item not in its original condition, is damaged or missing parts for reasons not due to our error or shipping
● Any item that is returned more than 30 days after delivery
● Only regular priced items may be refunded, unfortunately sale items cannot be refunded
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: